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A bank froze the account because there is a stamp instead of a residence card

A case reported by MOST: 50,000 zł frozen, mortgage payments at risk — because the decision did not come on time.

What happened

MOST reported the case of a Belarusian citizen, an IT specialist living in Poland. He filed his residence permit application in December — since then his only document has been the stamp confirming that the application was submitted; he was still waiting for a fingerprinting appointment.

In May 2026 the bank (Pekao S.A.) invoked anti-money-laundering rules and demanded proof of lawful residence. It did not accept the stamp as sufficient. On 14 July 2026 it blocked transactions on his accounts; roughly 50,000 zł on a savings account became inaccessible. His mortgage payments were put at risk.

According to MOST, obtaining the document the bank demanded can take the office two to four months — even though the regulations provide for a considerably shorter deadline.

The connection to delay

This shows that the cost of delay does not end with waiting. The stamp is a lawful basis of residence, but private institutions treat it differently from a card — and the longer proceedings drag on, the longer a person lives with a document that a bank, an employer or a landlord may refuse to accept.

We do not publish the details of the person described in the article. If you have found yourself in a similar situation, write to us — we are collecting such cases to show the scale of the problem.

Source